Privacy Policy

Last updated: 1 January 2025 · Lynx Solutions Pty Ltd · Melbourne VIC

This Privacy Policy explains how Lynx Solutions Pty Ltd (ABN , trading as Lynx Solutions, “we”, “us” or “our”) collects, holds, uses and discloses personal information. It applies to all interactions with us, including through our website at lynxsolutionsau.space, our contact and quotation forms, and the professional business and consulting services we provide to our clients.

We are committed to protecting the privacy of the personal information we handle and to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained within it.

1. The Australian Privacy Principles

The Australian Privacy Principles (APPs) set out the standards, rights and obligations that apply to the collection, use, disclosure, quality, security and accessibility of personal information in Australia. Wherever we handle personal information, we do so in accordance with the APPs and this policy.

2. Personal information we collect

The kinds of personal information we may collect include:

• your name, email address, business name and position;
• the details of your enquiry, project or requirements that you share with us through our contact or quotation forms;
• information needed to prepare proposals, quotations and engagement documentation;
• billing and payment information where you engage our services;
• records of correspondence between you and us, including emails; and
• details of personnel within your organisation who are involved in an engagement with us.

We do not ordinarily collect sensitive information (such as health information or information about racial or ethnic origin) as defined by the Privacy Act. If such information is ever provided to us, we will only handle it where permitted by law.

3. How we collect personal information

We generally collect personal information directly from you, including when you:

• submit an enquiry or quotation request through our website;
• send us an email;
• engage us to provide professional business and consulting services; or
• communicate with us during the course of an engagement.

We may also collect personal information from third parties you nominate (such as a referrer, accountant or colleague) where you have authorised them to share that information with us, and from website analytics tools as described in section 8.

4. Why we collect personal information

We collect, hold, use and disclose personal information so that we can:

• respond to your enquiries and prepare quotes and proposals;
• provide the professional business and consulting services you have engaged us for;
• manage engagements, including planning, delivery, invoicing and administration;
• comply with our legal and regulatory obligations, including under taxation and corporations legislation; and
• improve our website, services and client experience.

If you do not provide the personal information we request, we may not be able to respond to your enquiry or provide our services to you.

5. Direct marketing

We may occasionally send you updates about our services that we believe may be relevant to your business. You may opt out of receiving these communications at any time by replying to the message or by emailing us at ceo@lynxsolutionsau.space. We will action your opt-out request promptly and free of charge.

6. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to:

• service providers who assist us with website hosting, email, cloud storage, invoicing and general administration, where those providers are bound by confidentiality and privacy obligations;
• our professional advisers, such as accountants and lawyers, where reasonably required;
• government bodies, regulators or law enforcement agencies where we are required or authorised by law; and
• other parties where you have given us your consent.

7. Overseas disclosure

Some of the service providers we use may store or process data on servers located outside Australia, such as cloud infrastructure operated in other countries. Where personal information may be disclosed to overseas recipients, we take reasonable steps to ensure that those recipients handle the information in accordance with the APPs and applicable data protection safeguards.

8. Cookies and website analytics

Our website may use cookies and standard analytics tools to measure website traffic, understand how visitors use our pages and improve the performance of the site. Cookies are small files stored by your browser. Most browsers allow you to refuse or delete cookies through their settings; if you do so, some features of our website may not function as intended. Analytics data is generally used in a de-identified or aggregated form.

9. Data quality, security and retention

We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure. Electronic records are stored with reputable providers and access is limited to personnel who need it to perform their duties.

We retain personal information for only as long as is reasonably necessary for the purposes described in this policy, or as required by law (for example, record-keeping obligations under taxation or corporations legislation). When information is no longer required, we take reasonable steps to destroy it or render it de-identified.

10. Access and correction

You may request access to the personal information we hold about you and may ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@lynxsolutionsau.space. We will respond within a reasonable period. In limited circumstances we may decline a request, and if so, we will provide you with our reasons and information about how you may complain.

11. Complaints

If you believe we have breached the Australian Privacy Principles, or if you have a complaint about how we have handled your personal information, please contact us by email at ceo@lynxsolutionsau.space. We will acknowledge your complaint, investigate it and provide a written response within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The most current version will always be published on this page, and the “last updated” date at the top of the policy will be revised accordingly.

13. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Lynx Solutions Pty Ltd
Melbourne VIC, Australia
Email: ceo@lynxsolutionsau.space

Email is the quickest and preferred way to reach our privacy contact. You may also use our general contact page to send us a written enquiry.